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Old 18-09-2006, 15:58   #11
Chutzpah
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Join Date: Sep 2006
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Re: Currys:Dixons Group - Shopping Problem

Wouldn't this be covered under distance selling regulations? You could have even taken a good look at the product and then sent it back within seven days, so refusing the delivery shouldn't be a problem and falls well within this legal timeframe.

Quote:
Originally Posted by http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Distance Selling Regulations

Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV: The protection includes:

• The right to receive clear information about goods and services before deciding to buy;
• Confirmation of this information in writing;
• A cooling off period of seven working days in which the consumer can withdraw from the contract;
• Protection from credit card fraud.
Therefore, I would chase them up for a refund and specifically quoting the distance selling regulations. I doubt that covers delivery, so I would mention that you also want this charge returned because they didn't honour their side of the contract. If you were feeling really lucky you could even ask for compensation for the day that was taken off and see what happens.
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