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DaveC · 18-09-2006, 13:41

Spent 30 mins holding on phone on Sat pm only to be told that my new address hadn't been registered on the system, so if they send an engineer he will go to my old house!! That's odd because when I notified them of the address change they sent the installation crew to my new house the day before I moved in!!
Apparently it can take several days to type in a new address, I gave them the info on Thursday and it hadn't been done by Saturday so I need to check again later. Is the Samsung box better than Pace? ie should I ask for one?

18-09-2006, 13:41	#11
DaveC Inactive Join Date: Sep 2006 Location: Leicestershire Services: Digital TV Base pack, no extra channels, phone, 2 meg BB Posts: 29	Re: STB died on me Spent 30 mins holding on phone on Sat pm only to be told that my new address hadn't been registered on the system, so if they send an engineer he will go to my old house!! That's odd because when I notified them of the address change they sent the installation crew to my new house the day before I moved in!! Apparently it can take several days to type in a new address, I gave them the info on Thursday and it hadn't been done by Saturday so I need to check again later. Is the Samsung box better than Pace? ie should I ask for one?