[Davey2006]

Hi can some please help me i have been on phone to ntl for weeks now trying to get them to listen to me about my move .
i informed moves and transfers i was moving to a new address and they said fine u can get the services at your new address and arranged a install date got the tex messasge confirming they were coming enginerr rings up and says hes at my addresss (old one)
says i have to rebook as moves and transfers have messed up .
i do that and they still never turned up . Got through to esclations team and she said she would get me a install date fairly quickly and asked for my new address again and said sorry its non serviceable i will cancel the contract from the day you informed moves and transfers you will recive one fianl bil and thats that.
got the fianl bill they owed me money so they issued a check for the remaining balance and then i thought that was the end.

now they are saying i have topay the remainder of the contract as I canceled in the twelve months , i have checked my Equifax report as i was checking on some other account and i saw ntl on it and it says the account is settled with no money owing but customer servivces are just readinfg the same script at me i have to pay.

can some one help me with this raise it a higher level with ntl?

Thanks
Dave