Cable Forum - View Single Post - HELP

LixeL · 17-09-2006, 19:27

Hi Ken,

Admittedly I have not tried calling their head office number, just the CS and moving house numbers. However my guess is I would probably simply get fobbed off with a "please call the CS number on your latest bill". Plus, having read some of the posts on here I think I want a written resolution so that when the debt collection agency suddenly turn up in a year at least i've got a resolution in writing.

Paul,
I am assuming the responsetek form is the one on the website, if it is I have already tried that twice (before moving house), fully explaining the situation and asking someone to call me, the first response was an auto reply saying that it was being passed to the correct dept, the second reply was simply, call NTL CS, even though I had explained in the form that I had tried this and gave them a number to call me.

Zeph,
Just noticed you're from my neck of the woods, just moved from Poole (Oakdale) to Corfe Mullen, and hey guess what, one part of the NTL website says I can get NTL services and another says I cant, both using the same postcode.

Hopefully the letter I sent two weeks ago will get some response, I asked for a response within 15 working days, if not I would seek legal advice and also contact otelo, but then I guess that will hardly have them shaking in their boots.

17-09-2006, 19:27	#5
LixeL Inactive Join Date: Sep 2006 Posts: 31	Re: HELP - How do I escape from them Hi Ken, Admittedly I have not tried calling their head office number, just the CS and moving house numbers. However my guess is I would probably simply get fobbed off with a "please call the CS number on your latest bill". Plus, having read some of the posts on here I think I want a written resolution so that when the debt collection agency suddenly turn up in a year at least i've got a resolution in writing. Paul, I am assuming the responsetek form is the one on the website, if it is I have already tried that twice (before moving house), fully explaining the situation and asking someone to call me, the first response was an auto reply saying that it was being passed to the correct dept, the second reply was simply, call NTL CS, even though I had explained in the form that I had tried this and gave them a number to call me. Zeph, Just noticed you're from my neck of the woods, just moved from Poole (Oakdale) to Corfe Mullen, and hey guess what, one part of the NTL website says I can get NTL services and another says I cant, both using the same postcode. Hopefully the letter I sent two weeks ago will get some response, I asked for a response within 15 working days, if not I would seek legal advice and also contact otelo, but then I guess that will hardly have them shaking in their boots.