Cable Forum - View Single Post - Billed for services I didn't want/ask for

Clarkvcr · 17-09-2006, 16:45

Not in the same league as chutzpah but we have been trying to get rid of the Disney Channel for three months now. Each time we call cs they assure us that the channel is now removed from our package. Guess what? next bill comes in and there's the disney channel. Ãƒâ€šÃ‚Â£5.00 thanks. Not a lot of money but it soon adds up. You take someone at face [phone] value and trust them when they say everything's sorted but it's not. Just have to keep phoning and try and not loose it!
Is there a higher level to complain to at ntl?
Cheers

17-09-2006, 16:45	#12
Clarkvcr Inactive Join Date: Aug 2006 Location: Glasgow Area Posts: 151	Re: Billed for services I didn't want/ask for Not in the same league as chutzpah but we have been trying to get rid of the Disney Channel for three months now. Each time we call cs they assure us that the channel is now removed from our package. Guess what? next bill comes in and there's the disney channel. Ãƒâ€šÃ‚Â£5.00 thanks. Not a lot of money but it soon adds up. You take someone at face [phone] value and trust them when they say everything's sorted but it's not. Just have to keep phoning and try and not loose it! Is there a higher level to complain to at ntl? Cheers