Just got of the phone to bb support. The usual rule applied. (having to ring them twice)
1st call went no where. was told I would have to wait till tommorow as the account needed updating and the 10meg to be applied.
2nd call resulted in me getting 10meg.
why is it 9 times out of 10 I will be fobbed off with (you will have to wait x amount of time for the changes to take effect) When all they have to do is flick a switch for the change to be implemented, (as proven on a number of occasions)