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LixeL · 17-09-2006, 09:26

During my 1/2 hour lunch break at work for several weeks (not every day though) I tried to contact NTL home moving department. Each time listening to hold music for 30 minutes.

Tried their contact form on the website several times, only to get an email back from them saying they cannot discuss via email account details. The emails clearly stated I was moving house, wanted to cancel and gave my phone number for them to call me. They never tried.

Finally on 13th July managed to get through to CS who said that the 30 days notice would begin from that date as the emails had not been registered on my account (even though I have automated replies from NTL CS). 14th July, checked phone, disconnected. As house was empty I could not check BB or TV services, presumed also disconnected.

I allowed the BB payment to clear two weeks post leaving the property and allowed the TV/Phone payment (which included billing for TV services up to six weeks post notification). Then cancelled the DDs.

Via post office forwarded mail they are still calling me a valued customer, trying to sell different services, channels, inform me of price hikes in the future, and daftest of all billing notices for a disconnected phone/TV.

I called their CS the 3 weeks ago and promptly (and unusually) lost it when I was told the BB wasn't deactivated and did I want it deactivated, if so it would be 30 days from that date. (Very uncharacteristically told him he could do whatever the **** he wanted with his BB, I did apologise after though).

Sent them a letter (recorded) 2 weeks ago explaining all of this very clearly and have yet received no answer. The email is still active as its forwarding mail to my yahoo account.

So, if I cannot inform NTL by:-
Phone
Email
Letter

how the nthell do I escape. The bit that most scares me is the thought of debt collection agencies and bad credit ratings etc, i've never had anything like that happen before and its driving me loopy.

How the nthell do I get this sorted?

Ironically of all the processes in moving house NTL has been the most stressful, everything else has just chugged along. I have in the past 6 years recommended lots of people to NTL as i've never had a problem with them to date. Now I shall personally do everything in my power to dissuade anyone from NTL services (already found the in-laws a better deal elsewhere and they are starting the cancellation process, ditto a work colleague.)

17-09-2006, 09:26	#1
LixeL Inactive Join Date: Sep 2006 Posts: 31	HELP - How do I escape from them During my 1/2 hour lunch break at work for several weeks (not every day though) I tried to contact NTL home moving department. Each time listening to hold music for 30 minutes. Tried their contact form on the website several times, only to get an email back from them saying they cannot discuss via email account details. The emails clearly stated I was moving house, wanted to cancel and gave my phone number for them to call me. They never tried. Finally on 13th July managed to get through to CS who said that the 30 days notice would begin from that date as the emails had not been registered on my account (even though I have automated replies from NTL CS). 14th July, checked phone, disconnected. As house was empty I could not check BB or TV services, presumed also disconnected. I allowed the BB payment to clear two weeks post leaving the property and allowed the TV/Phone payment (which included billing for TV services up to six weeks post notification). Then cancelled the DDs. Via post office forwarded mail they are still calling me a valued customer, trying to sell different services, channels, inform me of price hikes in the future, and daftest of all billing notices for a disconnected phone/TV. I called their CS the 3 weeks ago and promptly (and unusually) lost it when I was told the BB wasn't deactivated and did I want it deactivated, if so it would be 30 days from that date. (Very uncharacteristically told him he could do whatever the **** he wanted with his BB, I did apologise after though). Sent them a letter (recorded) 2 weeks ago explaining all of this very clearly and have yet received no answer. The email is still active as its forwarding mail to my yahoo account. So, if I cannot inform NTL by:- Phone Email Letter how the nthell do I escape. The bit that most scares me is the thought of debt collection agencies and bad credit ratings etc, i've never had anything like that happen before and its driving me loopy. How the nthell do I get this sorted? Ironically of all the processes in moving house NTL has been the most stressful, everything else has just chugged along. I have in the past 6 years recommended lots of people to NTL as i've never had a problem with them to date. Now I shall personally do everything in my power to dissuade anyone from NTL services (already found the in-laws a better deal elsewhere and they are starting the cancellation process, ditto a work colleague.)