Another unhappy customer at the moment.
I have been a customer on the highest tier for 4/5yrs and due to my recent housemove came a load of problems.
The latest being I have just discovered I am now on 2meg, according to the operational config page.
This is annoying as when I finally got bb setup at the new address (which took 2 weeks I might add) it showed correctly as 10meg. Then the bill came in saying I was in full credit. This months bill is charging me for 2meg service.
Just venting out some rage at the moment - as the only phone I have is a payt mobile and just wasted all my credit on the phone to NTL and was cut short midway after telling the chap on the other end I was on 2meg about 20times.