tbh I can understand my house might have different levels (which on checking it has) but my neighbour has only one connection, her SNR is 46.1 and the return power is 44. Maybe the Pace Box can't cope with one of the signals she has, I don't know what is a good or bad level.
They have phoned Faults twice who have just sent signals which has not really achieved anything, I think they need someone back out to investigate further and stick them a Samsung in
Just noticed in the Event Log it has "SDT Transport error"