Quote:
Originally Posted by Chutzpah
Anyone know what the rules are on upgrading people without explicitly asking for it and then insisting they contact you back? I just wondered if it is slightly frowned upon and they just hope that if they stick to their guns you won't complain and will just pay up.
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basically whenever any service is upgraded it will carry on until the customer calls in to change it again.
the problem comes though when someone says your getting a free upgrade for a month, technically this is true but what doesnt get mentioned a lot recently is that you will have to carry on paying for it after the month,
this issue has been passed up the chain and is being looked at though