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huggons · 16-09-2006, 17:31

We wrote the below letter to NTL. Does anyone have any experience what NTL may say or do?

Cheers

Steve

We are very happy with the service your offer. We have been customers of
yours for a number of years at this address and previously at another
address.

We are in the process of moving to a different house, namely XXXXXX. This house is situated on an estate, which was build approximately 5 years ago, by David Wilson homes.

We have discovered that although you do offer your services to certain
homes in the street, this only extends from number 1 -18, thus not
covering the property we are purchasing.

We are extremely disappointed that it would appear that we would not be
able to take advantage of your service and find it difficult to
understand why NTL is not available to all addresses on the estate.

We are aware that the property is currently connected to BT and as there
is no overhead wires, presumably there must be an underground duct where
the BT service is fed in from. If there is already an underground duct
in place for telecommunication cables, can this not be used to feed a
telecommunication cable up to number 36?

I look forward to hearing from you as soon as possible with a response
to my query.

Yours faithfully,

16-09-2006, 17:31	#1
huggons Inactive Join Date: Jan 2005 Posts: 27	Installation We wrote the below letter to NTL. Does anyone have any experience what NTL may say or do? Cheers Steve We are very happy with the service your offer. We have been customers of yours for a number of years at this address and previously at another address. We are in the process of moving to a different house, namely XXXXXX. This house is situated on an estate, which was build approximately 5 years ago, by David Wilson homes. We have discovered that although you do offer your services to certain homes in the street, this only extends from number 1 -18, thus not covering the property we are purchasing. We are extremely disappointed that it would appear that we would not be able to take advantage of your service and find it difficult to understand why NTL is not available to all addresses on the estate. We are aware that the property is currently connected to BT and as there is no overhead wires, presumably there must be an underground duct where the BT service is fed in from. If there is already an underground duct in place for telecommunication cables, can this not be used to feed a telecommunication cable up to number 36? I look forward to hearing from you as soon as possible with a response to my query. Yours faithfully,