Quote:
Originally Posted by lostandconfused
just as another thought the calls arn't recorded.the message on the IVR says they can be recored for training purposes. basically all that means is that someones team leader can record the calls and then may play them back during an apraisal which will be that day or the day after so even if the call had been recorded it wouldnt have been kept.
ive noticed a lot of tech support have been doing that lately though giving people free upgrades and not telling them to call back to go back to 2mb
|
When I had a dispute with my motor insurer they actually played back a conversation that I had with them nearly a month previously in order to stitch me up for a premium increase (long story, but when I changed my car on my policy they couldn't find the exact model so quoted me a figure. They then sent me a letter nearly a month later telling me that they had found the proper vehicle and added about £200 to my premium. I wrote to complain and they contacted me and played back the person mentioning that the premium might go up).
Just thought that it might have been similar in this case.
Anyone know what the rules are on upgrading people without explicitly asking for it and then insisting they contact you back? I just wondered if it is slightly frowned upon and they just hope that if they stick to their guns you won't complain and will just pay up.
If this is happening a lot I wonder how much interest they're making on peoples' money that they will have for about a month before 'crediting' it back?
---------- Post added at 00:07 ---------- Previous post was at 00:04 ----------
Quote:
Originally Posted by greyfox1974
i feel sorry for some of the nice ppl who work in ntl's cs some do a great job and the other's just let it down
|
I'll echo that. The one I dealt with had the attitude that I should have known to contact them at some obscure date to downgrade my service back down. I then had to have an argument for about two minutes about 'NTL's refund policy' and to get details on how to complain.