Cable Forum - View Single Post - NTL offering package to challenge talk talk

lostandconfused · 15-09-2006, 14:37

i suppose thats a risk you have to take, if your seriuos about going to talk talk or any other provider it doesnt really matter but if your just fishing for discounts you have to be willing to carry out the threat and actually leave.

most people in retentions will give IMHO unreasonable discounts to keep customers, but there are one or two that i know that will look through the notes to see what discounts have been offered before and how often you call in to get more discounts. from that info they sometimes wont even try to save the customer as to be honest a customer is only valuable if they are making the business money.

15-09-2006, 14:37	#472
lostandconfused Inactive Join Date: Aug 2006 Location: swansea Age: 42 Services: 2 X V+ XL TV XL BB XL Telco Posts: 1,703	Re: NTL offering package to challenge talk talk i suppose thats a risk you have to take, if your seriuos about going to talk talk or any other provider it doesnt really matter but if your just fishing for discounts you have to be willing to carry out the threat and actually leave. most people in retentions will give IMHO unreasonable discounts to keep customers, but there are one or two that i know that will look through the notes to see what discounts have been offered before and how often you call in to get more discounts. from that info they sometimes wont even try to save the customer as to be honest a customer is only valuable if they are making the business money.