Thread: Billed for services I didn't want/ask for
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Old 15-09-2006, 02:54   #4
lostandconfused
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Join Date: Aug 2006
Location: swansea
Age: 41
Services: 2 X V+ XL TV XL BB XL Telco
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Re: Billed for services I didn't want/ask for
just as another thought the calls arn't recorded.the message on the IVR says they can be recored for training purposes. basically all that means is that someones team leader can record the calls and then may play them back during an apraisal which will be that day or the day after so even if the call had been recorded it wouldnt have been kept.

ive noticed a lot of tech support have been doing that lately though giving people free upgrades and not telling them to call back to go back to 2mb
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