Cable Forum - View Single Post - My Open letter to Steve Stewart, Managing Director, NTL Customer Care

Caimh · 13-09-2006, 23:50

Thanks very much for the Ofcom stuff, that's brilliant. They've broken most if not all of those rules.
Incidentally, I got a call today from an Executive Officer at NTL to apologise for everything and to offer to allow me to break my NTL contract with no penalty. It's interesting that you can ring and complain until you're blue in the face and get nowhere but if they get wind of a sarcastic letter that people are forwarding around, they get nervous.
They did say however they were going to keep using MGT and their auto-dialler which I feel is completely unacceptable. I'm alright Jack but what about the other poor sods who are going to keep getting this harassment? I said I was going to keep on at this until NTL agree that such things are not acceptable business practices. Another letter will be winging it's way to our good friend Steve, watch this space.

13-09-2006, 23:50	#22
Caimh Inactive Join Date: Sep 2006 Posts: 6	Re: My Open letter to Steve Stewart, Managing Director, NTL Customer Care Thanks very much for the Ofcom stuff, that's brilliant. They've broken most if not all of those rules. Incidentally, I got a call today from an Executive Officer at NTL to apologise for everything and to offer to allow me to break my NTL contract with no penalty. It's interesting that you can ring and complain until you're blue in the face and get nowhere but if they get wind of a sarcastic letter that people are forwarding around, they get nervous. They did say however they were going to keep using MGT and their auto-dialler which I feel is completely unacceptable. I'm alright Jack but what about the other poor sods who are going to keep getting this harassment? I said I was going to keep on at this until NTL agree that such things are not acceptable business practices. Another letter will be winging it's way to our good friend Steve, watch this space.