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Originally Posted by Mauldor
Oh and ROBC - what i was told each month was that Although I had overpaid by £10, I was to pay the £34.99 to Stop the computer charging me extra as a Late/not enough payment and then on the next Bill it would be less plus right - which of course it was not. I was more annoyed that what they say on the phone is NOT typed intot he computer and bascially they lied a few times in a row..
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The problem here is you have been given a number of promises in the past that things were being changed. But on the next bill you find it wasn't set up. How confident are you that it will be setup this time?
I'm not doubting the CS girl you have just spoken to, more the ntl systems. What if the past offers, corrections were applied, but the database seems to have then thrown a wobbly. We've heard plenty of stories where there are notes on the account showing something was to be applied but the system then didn't accept it.
I still fail to see how ntl can demand you pay over the odds, to be credited back next time. CS really should be able to override a current bill that is wrong, so that a human drives the computer, not the other way round. Simple if you do not owe the money, there is no legal requirement for you to pay it.
Let's hope in this instance the next bill is what you expect.