[Mauldor]

Thanks for the offers but i was still annoyed at What was only termed as a NTL messing up but somehow I had to pay and sort it out etc. Anyhow, rang again and this time your right, on the 0845 Number. I was shocked first of all that the Girl explained that they are getting made redundent in Dec (she sounded annoyed) and said bascially this is what she can do for me:

Wipe out all existsting debt as the Billing System had obiuosly gone Haywire, Oct - Nov will be Free (credited with £24.99) and for the next 3 Months after that, £12.50 as a means to compensate for the mad system they call the Billing system.

As for that £10 Late charge, I refuse to pay by DD, had too many problems in the past and hell what if they took out £95 ?? I recieved a Bill and Sent off a Cheque maybe at most a few days later, no way on the planet i would have been over 1 Month late - again was explained it was probably the Billing system playing up and i can well believe. My Accoutn showed no History of a Single late payment and this is for quite some years now - why would I Suddely start now?

I would pay by online banking (easier for me) but they said this is not possible - amazing !!

Oh and ROBC - what i was told each month was that Although I had overpaid by £10, I was to pay the £34.99 to Stop the computer charging me extra as a Late/not enough payment and then on the next Bill it would be less plus right - which of course it was not. I was more annoyed that what they say on the phone is NOT typed intot he computer and bascially they lied a few times in a row..