Quote:
Originally Posted by henza
Every time you ring, ask for a supervisor 'cos that goes on the call record, and besides the call-centre staff aren't paid enough to have to deal with unhappy customers.
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Don't do that, firstly, it puts you on a bad par when you call in, and lengthens the time to get your complaint resolved. Call centre staff are also paid to deal with complaints.
Best practise, take full names of who you speak to, and dates, if it doesn't get fixed first time, make sure you give name of person who said it would be.
As for broadcaster's comment, the reason you wont hear about how its fixed is Due to DPA, same reason if you complain about someone in NTL, you wont hear what happened to them.
---------- Post added at 20:45 ---------- Previous post was at 20:43 ----------
Quote:
Originally Posted by Mr Angry
It's not a matter of them "discussing" anything with the complainant.
As Broadcaster has pointed out it's an undertaking to do nothing, no follow up, no outcome report and no further correspondence in relation to the complaint unless they "require further information". They (NTL) have access to the servers and the mail history of customers so what possible "further information" could NTL hope, or need, to acquire from the complainant that, once alerted, they can't determine for themselves?
The best way to get complaints resolved is to write by recorded delivery directly to the Company Secretary at his home address.
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Firstly, you shouldn't be writing to anyone at their home address.
and secondly, you dont hear anything because of dpa and privacy laws.