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MovedGoalPosts · 13-09-2006, 20:27

I fail to understand why if a bill is for the wrong amount ntl still insist that you overpay for something that isn't owed and then expect to get it credited back next month.

It sounds like that the billing people have now got this into such a mess that nobody knows what is really owed.

We can get our ntl contact to look at this for you if you'd like. They have a good track record of troubleshooting.

I can't guarantee what they will say with regard to the Ãƒâ€šÃ‚Â£10.00 late payment charge, on the other hand there are other threads on here wondering how valid such charges are.

If you want our contact to take a look, please PM me, your account number and service address, a daytime contact number and ideally an email address. This will be confidential to CF and our ntl contact, and we'll hold it only for so long as is needed to see that ntl get a resolution.

13-09-2006, 20:27	#3
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: Billing Nightmare I fail to understand why if a bill is for the wrong amount ntl still insist that you overpay for something that isn't owed and then expect to get it credited back next month. It sounds like that the billing people have now got this into such a mess that nobody knows what is really owed. We can get our ntl contact to look at this for you if you'd like. They have a good track record of troubleshooting. I can't guarantee what they will say with regard to the Ãƒâ€šÃ‚Â£10.00 late payment charge, on the other hand there are other threads on here wondering how valid such charges are. If you want our contact to take a look, please PM me, your account number and service address, a daytime contact number and ideally an email address. This will be confidential to CF and our ntl contact, and we'll hold it only for so long as is needed to see that ntl get a resolution.