Quote:
Originally Posted by lauzjp
my future mother-in-law appears to be a bit out of pocket thanks to currys, and their customer service is pants as i'm sure most of you know - does anyone know where I can find an email or phone number of someone 'useful' at currys or dixons or dsgiplc ? I've tried trawling the net and haven't had much luck.
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If you can't find anyone, the best thing to do is start sending letters via special delivery, saying that if they don't start addressing your concerns, you'll start taking the matter further. If its all via phone, companies will mess you around, but if its by letter, they can't deny they recieved it. The talk of courts tends to motivate people too.
Also, places like the Citizen's Advice Bureau should be able to help.