I think that Okonski has made a good point here. Essentially people who end up in these kinds of situations with NTL are forced to pay because phoning CS becomes too much of a stressful event. Especially when you think that they are resolving it - but they aren't, or you wait for a manager to call - and they don't. or worst of all, when every time you call you get a different response.
In the main, NTL will always be up (financially) because the number of people who just pay up for a quiet life greatly outway those who are prepared to fight.
following that - most people just don't know how to fight and are afraid that it will end up costing them much more money and stress. It doesn't seem worth it.
I only came across this forum by luck whilst stressing about my own NTL hell. This site is great, but more people should know about it. but what I'm trying to discover after that bit of wisdom
is what is the best way to go about fighting NTL (or anyone you have a dispute with). When you say 'letter before action' what is the action? and how much could it cost. the last time I checked a solicitors letter was about 200 quid.