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Billing Nightmare
Around beginning of june 2006, as I was not on the PC as much, I rang up and reduced my connection down to 4mbit from 10mbit. After one day I noticed the Speed had not gone down, so rang back. They explained that they had by accident reduced the Billing part but forgot to reduce the speed of the connection - thanked me anyhow and reduced the connection forth with.
In july 2006, the Bill Still stated £34.99 - So I called up and they explained they had not done the billing properly and would adjust the bill but I was to pay the £34.99 and it would be reduced (the £10 extra) on the next bill.
July & also Aug 2006 the very same, Billed £34.99 but only receiving the 4mbit service - each time the operator assured me that on my next bill it would be sorted and i was to pay the £34. 99. in Aug the guy said he would adjust the bill to £19.99 for 6 months to compsate / rectify the extra Billing.
Now we enter today - the 12th Sep and i receive my new bill:
Previous bill - £34.99 not paid (I had)
09-Aug - 09 Aug - unlimited 4MB - £0.81
10 Aug - 09 Sep - unlimited 4MB - £24.99
10 Aug - 09 Sep - Cable Modem - £0.00
10 Sep - 09 oct - unlimited 4MB - £24.99
Late payment Charge - £10
Total owing - £95.78
Points to bear in mind:
From Jun - now I have been on 4mbit.
From Jun - now I have been paying an extra £10 a month for said Serivce.
I called tonight and basically they have received the £34.99 but somehow it was late which i found odd as I sent a Cheque soon after I got the bill. If you look at the bill they have charged me both £34.99 and £24.99 + 81p for the same monthly service.
The reduced limit of £19.99 to bring the bill back into line (overpayment) is no-where to be seen or recorded on any computer, bascially the guy had lied to me then.
After some asking around I guess and checking records, the girl on the phone came back and said that I still owe £24.99 + £10 late payment (so yet again £34.99 for 4mbit service) and the Overpayment would be recorded on my NEXT Bill - really !!!
I cannot beleive how badly NTL can cock up a simple monthly bill - seems pointless calling to try and sort it out as they ops say one thing and then do something else. She even asked me why I had not called tech Support to find out Why I was not getting 10Mbit to which i told her - BUT I AM NOT ON 10MBIT for a few months now.
So bascially - I better get on the phone from work tommorrow to Cancellations as this is beyond a joke really..
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