Quote:
Originally Posted by lostandconfused
can i ask how you got to the figure of £50? . Or is it just a figure you think is correct? does this also mean you would be willing to pay £50 per day for all your services?
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You make the mistake the NTL staffer made in calculating the loss. It has nothing to do with the actual value of services removed, but the fact they were summarily and incorrectly withdrawn denying me access to services that had already been paid for, and meaning I had to decamp to alternative premises when the service was pulled at 1010am. Just as NTL will not break down their £20 and £10 fees to justify a reconnection or late payment respectively, my cost of £50 per day was based on already having paid for BB, TV and Phone, to have all those services disrupted (except incoming voice calls). As I work from home it also affected my work. If I was in a higher paid job, my claim would have be considerably higher. The more users hold their service providers accountable for error, the less this will happen My claim was not unreasonable, if it wasn't ntl would not have capitulated and the courts would have to arbitrate instead.