Hi everybody!
I am also having a dreadful time with NTL.
I phoned them up to cancel my broadband 2MB service back in November as I switched over to BT Yahoo. The girl I spoke to said that instead of cancelling I could have 12mths free on 1MB, so I stupidly agreed. Payments were not being taken so I thought no more of it. I was getting weird bills through the post but didn't pay them much attention as they were all credits.
That was until April - I recieved a bill for £6.27. I called them up saying I was suppose to be having 1MB broadband free for a year - they told me it was only six months
Everytime I try get in touch with them they circle my call around their poxy call centre, "try" to put me through to retentions which is always engaged. Once i was successful in being put through but the girl there cut me off after putting me on hold for 30mins. The next month a bill came through for £17.99. I phoned up to complain citing I had been mislead & no longer wanted their service - demanding my £70 they have stolen from me - I cannot have this back apparently as I was on the 4MB broadband not 2MB which my bill up until my initial call in November states.
I called again so somebody could explain my bills since last December - but she said I had been paying £9.99 a month since December even though her computer would not let her look back to December on my account
I mean are they pumping some sort of stupidity toxin through their air conditioning at NTL. This is nearly as good as the time when I wanted to cancel my TV package with them. The girl then said I should reconsider because I wasn't thinking about "all the paperwork"she would have to fill in!!!
Should have seen all this coming really.
Unbelievable.
Anyhoo I have now cancelled my Direct Debit (I will deal with NTL's wrath when the time comes ) & I am trying to compose a serious letter hehe
Any ideas where I should send it as I get the feeling I really shouldn't be wasing my time.