Quote:
Originally Posted by rearadmiral
charge them for finding out why the service they're paying 4 is not being provided! Is it me?  |
Of course it's not you! That's why NTL provide a FREE telephone number to advise callers if there are connectivity issues. Call 0800 052 4315, from memory this provides a menu to select whether you're a BB or dial-up customer and advises of the outage periods. Support on 0901 is one thing, and if they have to charge that's a good a way as any, but if you just ewant to know if it is them or you, the 0800 works well!