Quote:
Originally Posted by arcamalpha2004
Tell me russ  what if a persons complaint was about some shoddy workmanship, or about bad attitude from a csa, would the resolution to the complaint involve that member of staff being shown the door to the dole queue? |
I don't know what ntl's stance is on this - and I doubt they'd tell us anyway - if it was the employee's first 'offence' then I wouldn't agree that sacking them is the best procedure but if it was one of many such complaints then perhaps that's something they look at.