Cable Forum - View Single Post - NTL Customer Services: Your personal experience

pharrell · 12-09-2006, 09:47

I agree with most opinions on this forum - the one that sticks out most is it depends on who you speak to at Customer Care, on occasion I have had wonderful Customer Service, and others I feel like I am getting no-where - the best solution I have found, is if you have someone who is not helpful, be plain and honest with them, tell them you wish to register a complaint once the call is finished, and I guarantee you their attitude changes very quickly - mind you, I have yet to register a complaint, but it sure gets them on their feet and offering all kinds of deals and special offers.

12-09-2006, 09:47	#805
pharrell Inactive Join Date: Sep 2006 Services: 10MB BB, CableTV & Telco. Posts: 13	Re: NTL Customer Services: Your personal experience I agree with most opinions on this forum - the one that sticks out most is it depends on who you speak to at Customer Care, on occasion I have had wonderful Customer Service, and others I feel like I am getting no-where - the best solution I have found, is if you have someone who is not helpful, be plain and honest with them, tell them you wish to register a complaint once the call is finished, and I guarantee you their attitude changes very quickly - mind you, I have yet to register a complaint, but it sure gets them on their feet and offering all kinds of deals and special offers.