[Bengie]

I have commented on this subject at some time in the past and my views are still the same.
Okonski is not saying that what you do is not a good thing and that you cannot resolve problems, we know you can and it is very admirable helping people who are having problems, but it does not address the route cause of the problem ie NTL, and will do nothing to get the company to buck up their customer relations and do as the name suggests.
Okonski also has a problem to be sorted and has asked that you try and sort out the reason that NTL will not enter into an email complaints and resolution conversation as BT does.
There is one very simple answer to this - if NTL was to put anything in writing then they wouldn't be able to claim that there is nothing on the record and tell you that you did not in fact ask to cancel etc and without the proof they will continue in their misguided ways.
It is not just about resolving an issue, it it more about getting the company to take their responsibility seriously and resolve the matter in a fair and timely manner.
If my car returned from the garage with a problem associated with the reason it was taken to them, I wouldn't want the man next door to fix it for me even though that would be the quickest way of doing things, I would want the garage to fix it as it is their fault and they caused it.