Quote:
Originally Posted by Russ D
Template letters are all very well but you can never be 100% sure who (if anyone) will read them. This site promises a resolution.
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I think you misunderstand what a template letter does? It provides the precise wording required to comply with giving a supplier diue notice prior to raising court proceedings. It's called a 'Letter Before Action'. Who reads it doesn't matter, as once served on the company HQ the clock has started.
Sure there are times when an informal approach might resolve an issue, but there's no guarantee. In my own case ntl weren't interested in an informal resolution to my problem, my service was cut off and my details passed to a debt collection agency (all unjustified). Why should they benefit from goodwill on one side, when they're so quick to rubbish a custoimer of 14 years standing?
The ending of Responsetek is a case in point. If thery want to play hard-ball and fine loyal customers for choosing to pay the way that suits them best, or pay a few days late, or illegally charge £20 for reconnecting services, they deserve all they get - and a consumer site like the one referred to earlier provides consumers with the firepower to make them sit up and listen.