Quote:
Originally Posted by Russ D
Template letters are all very well but you can never be 100% sure who (if anyone) will read them. This site promises a resolution.
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Totally agree about template letters.
However, why should customers having grief with NTL have to go through this site to get something done? is it too much to ask of NTL to provide a competent service? where when a customer contacts them by mail there is a process in place that deals with that letter.
I think too much emphasis is on gaining more customers, and not in keeping the ones they have happy.
Another point about people using this site to complain, how many people actually know about the site? and all the complaints are not always able to be resolved through this site due to people not having computers.
I dont see on my bill under the complaints section " log onto
www.cableforum.co.uk to make a complaint "
They should concentrate < NTL > on having in place a system that works for everyone.