Quote:
Originally Posted by sollp
Okonski,
Does it really matter as long as they have reverted back to a free phone. I'm sure it's got nothing to do with thinking, "were a bit dim", more like it was a case of trying to raise money, save money to give a better service, lets hope now that a better customer service can be put into place without the extra revenue from an 0845 number?
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Wait wait! The excuse given to me when I complained was 'Sky charge at National rate, We're only charging local rates'. When I pointed out that BT was still free with their 0800 and 150 codes, the stock responses ended. Since this was put forward as a legitimate reply, the ntl clearly thought we were too stupid to know or care. As for trying to save money, do remember they are a telco, and any shortcodes they provided were handled wholly within their own network, and effectively 'free'. When they ended the short codes to promote their 0800 number I queried this because of the need to dial 7 additional digits for the same service, and the fact mobile users and cross network callers would cost them dearly - especially when compared with their free oin-net calls previously.
As for them using the call revenue to pay for the CS system, that would be bound to fail and represented sqewed logic. It is the monthly fees that are supposed to pay for service provision, repairs and keeping the customer happy. If they mess up, their profits will dip, if they don't it won't. What you appear to advocate is that CS should be a seperate profit centre and customers should contribute to it - as NTL found out, that caused more grief than it was worth, as I made sure the 4+ hours I spent on the phone to CD and faults were repaid in service credits.
Now, all we have to do is ensure BB faults (not support) are also free, and I'll feel NTL have finally treated their customers with RESPECT!