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dbolt · 10-09-2006, 20:38

Hi,
I have had TVDrive from Telewest since June.
So far on my third box.
Since signing up with Telewest and getting the TV Drive I have encounter many of the common problems with the box that have been reported within this forum (failure to record series links - resetting of the box - collapse of picture quality - and so on).
Have spoken to the customer service team, who happily deny most of the glitches...bless...
Anyway last few weeks the box has settled down...still have to reset the thing at least once a day...the latest feature I have encountered has only just occured this week...
The new feature that they appear to have added is the re-appearance of deleted programs on the TV Drive when the unit is reset...error code 2056.
Spoke to customer service today advised that programs I have told the box to delete keep coming back, there reply....We will need to format your hard drive, you will lose your recordings best bet is to copy the recordings to video...pointed out that I no longer have a video player, the point of TV Drive is that I don't need a video player, this they didn't quite understand...bless.
Anyway, point of this little rant which will hopefully give some a giggle, others not bothered, whatever is that where I had a box that wouldn't record, now it won't delete the recordings...nearly there telewest...just waiting for the callback from customer services...

10-09-2006, 20:38	#8
dbolt Inactive Join Date: Aug 2006 Posts: 3	Re: TV Drive Problems Hi, I have had TVDrive from Telewest since June. So far on my third box. Since signing up with Telewest and getting the TV Drive I have encounter many of the common problems with the box that have been reported within this forum (failure to record series links - resetting of the box - collapse of picture quality - and so on). Have spoken to the customer service team, who happily deny most of the glitches...bless... Anyway last few weeks the box has settled down...still have to reset the thing at least once a day...the latest feature I have encountered has only just occured this week... The new feature that they appear to have added is the re-appearance of deleted programs on the TV Drive when the unit is reset...error code 2056. Spoke to customer service today advised that programs I have told the box to delete keep coming back, there reply....We will need to format your hard drive, you will lose your recordings best bet is to copy the recordings to video...pointed out that I no longer have a video player, the point of TV Drive is that I don't need a video player, this they didn't quite understand...bless. Anyway, point of this little rant which will hopefully give some a giggle, others not bothered, whatever is that where I had a box that wouldn't record, now it won't delete the recordings...nearly there telewest...just waiting for the callback from customer services...