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Old 08-09-2006, 11:48   #8
sullerm
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Join Date: Jun 2006
Posts: 29
sullerm is an unknown quantity at this point
Re: NTL Missold TV package

As you can see the content of the offer appeared to be good, maybe I was a bit naive thinking I was getting it for £73.99 but they stressed I was getting this deal as I had both telephone and broadband with them so it appeared OK. Similarly when I found out the pvr didn’t exist the £65.49 price I was told appeared to be in the correct ball park being £8.50 cheaper minus the pvr.
I am not complaining about the price they charge per se but what I am unhappy about was being promised TU24 4mb BB full TV plus movies and pvr for £73.99.
When that failed to materialise being told the package price minus pvr was £65.49. Then getting a first bill with part month and full month in advance complete with discounts and a 3 month free TU24 sweetener as an apology for the lack of pvr which is so complex it appeared to be correct.
Querying the second bill and being convinced by customer services that it was Ok and being told the base price was £65.49.
Then finally after querying the third bill being told the base price was £73.99 and “where did I get the £65.49 from”
Then, infuriated, particularly by the unhelpful and somewhat rude customer services, I phoned to cancel all my NTL services to be told I was tied into a 12 month contract with the TV package !!!!
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