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Re: Unpaid Bill
Just seeking a spot of advice from fellow members, if anyone can help I'd be grateful.
I had a spot of financial trouble a little while ago and got into arrears with my TV account. (phone and BB ok) I agreed with a member of the credit team that I could re-pay over 4 months. I was on full package but did not wish to, nor could I afford to, have movies and sport in the future. I have 1 more payment to clear the arrears and I have just got my latest bill (not sure what happened to the last 2) and I am being charged £22.50 on top of my arrears for services that I am not receiving! (base pack).
I am not blaming NTL for my situation, but when I asked CS what the £22.50 covered they could not give me a clear answer. Now I understand that the base pack is £11.50 when taken with the telephone line rental (£11 = £11.50 = £22.50) that would make the base package.
I appreciate that my services would have been restricted and I would still be liable for telephone line rental (the £11), but I cannot understand why I am being charged for the base pack when clearly I am not receiving it. (I am only getting terrestrial plus ntl channel, sky news, bbc news 24, the radio stations, VOD channels but no VOD.)
Not asking for sympathy, just an explanation (that CS were unwilling to give me!)
TIA
:0)
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