Quote:
Originally Posted by heiowge
If you were sold it over the phone, you could argue that you had a verbal contract, and nothing in writing!
Just cancel your direct debit and refuse to pay. After all you signed up for PVR - which they didn't supply, and as they cocked up your bill. If they try to persue it, go to court and argue your case. It probably isn't the first ntl case the judge has heard!
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i dont mean to be rude, but thats really bad advise, just cancelling your direct debit and waiting for ntl to take you to court may well be the easiest way to get it sorted (or at least the way with the least action from you) and may well end up with the outcome you were after.
but you have to consider if you just cancel your direct debit it will be seen by and future credit reference agencies that you have defaulted, and while this may not be the case do you really want to run the risk of being turned down for future credit or loans because of a cock up on ntl's behalf?
by the time it gets to court, it will have already gone through to the collection agency and by that time the damage will have already been caused.
i would sugest going down the normal routes or getting a mod on here to help. cancelling your direct debit and ignoring it unitl it goes to court is never the way to deal with it.
also i dont think that you would be able to use the lack of PVR as part of being misold as it is now 3 months down the line, you would have had a 30 day money back guarantee, so if it was the main reason why you took the CATV ntl could argue you could have called up anytime 30 days after install to get it cancelled.
however you may have a case with the price you were charged, if you were offered a price because of this then ntl have an obligation to provide the services at this price for the agreed time.
so i dont think you would be able to cancel, but you may well get a discount that you were promised at the start of the contract