[lostandconfused]

ive probably got the wrong end of the stick but from what i can tell you are being charged for 30 days notice to disconnect because you are moving house?

if this is the case this is correct. ntl didnt offer to provide you with services at your new adress they are contracted at your old adress, therefore if services cant be provided you have to disconnect and give 30 days notice.

however as the website told you that services were available in your new adress you probably would have a case. (the bit you were told about virgin net from CS is wrong, its just not that accurate and still subject to a site servey)

beacuse of this you may well get a good will gesture as have some or all of this charge removed, have you requested to speak to a team leader? (this can take 24hrs for a call back)

but t&c's do require you to give 30days notice of disconnection as it can be argued that its not ntl's fault your moving house, but i would definatly mention that you are under the impression you could have services hence why not calling in sooner and giving 30 days