[lostandconfused]

i agree.

however, im sure everyone agrees, or at least no-one has said so yet, that people that regularly pay late or often pay irregular amounts is detrimental to a business, and if these costs arn't passed on to the people that are responsible for them would mean a general price increase to cover these costs.

the problem is that how does an automated system tell who is a regular late payer or a one off due to an oversight? Ill tell you know the system's ntl currently use cant and never will be able to do this.

as i have said in previous posts on this topic, CS will sometimes credit back late payment fees, but what is the point of having a system like this when everytime someone gets one it gets credited back onto the next bill?

i cant comment on any of other posters situation as i havent seen their accounts, they may be worthy of a credit back. but if ntl have a policy whereby if its the first time etc it is credited back again it makes the system pointless.

IMO that is what commen sense is for. before anyone starts having a go, its not making the "fine" personal, its about seeing the overall picture, and using your own judgement. if people dont agree with this then maybe the way to go is for ntl to have a policy where if its late, its late and you get a late payment fee and under no circumstances is it credited back???