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Originally Posted by popper;
Ntl is set to adopt the Virgin brand for its operations once Branson is convinced the cable operations' customer service record has been improved.
Lovelace Consulting | 29.08.2006
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Gotta love that statement.... Branson is going to be waiting a looooong time!
They've cut the field staff to the bone, cant see how the "Customer Experiance" will improve