I just came to say I had a automated phone call today and it now clearly says "the £10 fine is for anyone not paying the bill within 30 days" so as this changed since two months ago, because I paid the day after my bill was due (but with paying PP had to wait 3 days for it to clear in the system) and got the fine plus that reconnection fee ?
I do think anyone who makes payment 30 days late is either having major problems or is intending to run and a fine probably wouldnt do either these good, I mean 30 days you can't really blame that on an over sight.
But that doesnt help me out where I stand when I got fined for being a max of 4 days late, also how much does it cost ntl to reconnect you ? cause during that time I had my calls put to incoming only and my tv still had all the terrestrial channels. So what reconnecting do they really have to do.
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Originally Posted by lostandconfused
you still havent answered the question though, if you feel so strongly about it, why dont you do something about it..
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I am doing something about it, I'm leaving. And by the sounds of a alot of people so are they. I think by the fact you havent got droves of ntl employees speaking up against the views/comments in this thread proves theres seriously something out of order this time, cause theres always the die hard employees who stand up and tell us we are wrong.
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'Okonski' sums it up best for me with this line
"It is very difficult to hold respect for a company that makes no account of your loyalty and previous contribution to profits"
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I pay around £85 per month thats £1020 per year, in around the 10 years I've been with cable (I know its changed hands with nynex & cable'n'wireless) but thats £10,200 yet NTL are a company who seem to work on the philosophy that it can lose older customers, as long as its gaining ground with new ones courtesy of cheap sign up deals.
Clearly we who've used the service for 5-10 or even more years arnt the bad customers who never pay or the ones who probably do deserve to be fined or axe from system, yet we are the ones being punished or are paying more than people who've just signed up are paying.