Cable Forum - View Single Post - Courtesy call from NTL - Ãƒâ€šÃ‚Â£10 fine if your late paying your bill !

popper · 05-09-2006, 05:13

MCOL
https://www.moneyclaim.gov.uk/csmco2/index.jsp

http://www.hmcourts-service.gov.uk/infoabout/claims/
"
Making a claim

If someone owes you money and you cannot settle things in any other way, you may decide to issue a claim through the county court. People also issue claims for other reasons, including:

bad workmanship;
damage to their property;
road traffic accidents;
personal injury;
goods not supplied; and
faulty goods "

http://www.esd.informationcommission...esd/search.asp
Data Protection Public Register

http://www.consumeractiongroup.co.uk...-compared.html
Moneyclaim and hardcopy claim compared
http://www.grumbletext.co.uk/page.php?pn=gtclaims
"

The Small Claims Court and its online cousin, Money Claim Online, are not services provided by or associated with Grumbletext. However, they can be very effective routes in dispute resolution which many consumers will not be aware of and this page is designed to give you an introduction as to what they entail, and links to the relevant sites/pages. "
"
Are you aware?
The Office of Fair Trading (OFT) says a contract is considered unfair if it 'causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer'. Find out more "

one example of how NTL were made to change their unfair T&C
http://www.oft.gov.uk/Search+Results
enter ntl unfair in search
"
http://www.oft.gov.uk/NR/rdonlyres/E...4/0/oft686.pdf

Unfair contract terms
bulletins 24 and 25
Case reports April to September 2003
Part of a series of bulletins giving
details of cases where the OFT or
another body has secured significant
changes in contract terms.
The purpose of the bulletins
is to enable consumer advisers
and consumers to monitor whether
businesses are honouring the
changes they have agreed to make."

"
Original
term
Application of the
Regulations (Schedule 2
paragraph or as indicated)
How changed New
term
6.2 and
20.1(i)
1(l): permitted the supplier
the right to increase charges
whilst only providing that
advance notice of changes
would be displayed in main
offices and that the supplier
would only attempt to give
reasonable notice of any
increases likely to affect a
significant proportion of
customers. If consumers
were not provided with
adequate advance notice of
changes, they could not
exercise their rights to
cancel in these
circumstances (under term
20.1(i)) without penalty, as
they would already have
been affected by the
increases before giving the
required 30 days' notice to
cancel.

Term 20.1(i) revised so that
consumers can cancel
following notification of an
increase under term 6.2 or
receiving their first bill after
an increase (whichever is
the earlier) without penalty
(ie without the increased
charged being applied).
Term 6.2 includes a crossreference
to the cancellation
provisions in term 20.1(i).
6.2 and
20.1(i)"

05-09-2006, 05:13	#43
popper Inactive Join Date: Jan 2006 Posts: 3,270	Re: Courtesy call from NTL - ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 fine if your late paying your bill ! MCOL https://www.moneyclaim.gov.uk/csmco2/index.jsp http://www.hmcourts-service.gov.uk/infoabout/claims/ " Making a claim If someone owes you money and you cannot settle things in any other way, you may decide to issue a claim through the county court. People also issue claims for other reasons, including: bad workmanship; damage to their property; road traffic accidents; personal injury; goods not supplied; and faulty goods " http://www.esd.informationcommission...esd/search.asp Data Protection Public Register http://www.consumeractiongroup.co.uk...-compared.html Moneyclaim and hardcopy claim compared http://www.grumbletext.co.uk/page.php?pn=gtclaims " The Small Claims Court and its online cousin, Money Claim Online, are not services provided by or associated with Grumbletext. However, they can be very effective routes in dispute resolution which many consumers will not be aware of and this page is designed to give you an introduction as to what they entail, and links to the relevant sites/pages. " " Are you aware? The Office of Fair Trading (OFT) says a contract is considered unfair if it 'causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer'. Find out more " one example of how NTL were made to change their unfair T&C http://www.oft.gov.uk/Search+Results enter ntl unfair in search " http://www.oft.gov.uk/NR/rdonlyres/E...4/0/oft686.pdf Unfair contract terms bulletins 24 and 25 Case reports April to September 2003 Part of a series of bulletins giving details of cases where the OFT or another body has secured significant changes in contract terms. The purpose of the bulletins is to enable consumer advisers and consumers to monitor whether businesses are honouring the changes they have agreed to make." " Original term Application of the Regulations (Schedule 2 paragraph or as indicated) How changed New term 6.2 and 20.1(i) 1(l): permitted the supplier the right to increase charges whilst only providing that advance notice of changes would be displayed in main offices and that the supplier would only attempt to give reasonable notice of any increases likely to affect a significant proportion of customers. If consumers were not provided with adequate advance notice of changes, they could not exercise their rights to cancel in these circumstances (under term 20.1(i)) without penalty, as they would already have been affected by the increases before giving the required 30 days' notice to cancel. Term 20.1(i) revised so that consumers can cancel following notification of an increase under term 6.2 or receiving their first bill after an increase (whichever is the earlier) without penalty (ie without the increased charged being applied). Term 6.2 includes a crossreference to the cancellation provisions in term 20.1(i). 6.2 and 20.1(i)"