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Re: Courtesy call from NTL - £10 fine if your late paying your bill !
no the conditions are not hidden, just to point out here i do not work for ntl. Every customer that signs up to our company is sent a copy of the terms and conditions. On both first page and back page of the handbook the administration charge is mentioned.
I understand that you feel very strongly about this issue but do you actually know how much a month bad debts cost companies, for example I know we have 1.8 million outstanding from the prior months bill cycle that have been unallocated, of which around 1.3m will be covered before the issue is referred to a debt agency.
When a debt is sold on to the agency in some instances the company may for example get 60% of the actual amount oustanding. i.e. if you owe 100, the company only gets £60.00 a lose of £40.00.
Lost revenue = less revenue, less revenue = less money both on new investments and profits.
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