Quote:
Originally Posted by Okonski
I've never taken to Responsetek and felt it was too little too late. As for BigYin even agreeing to pay NTL for nothing - the £4pm 'fine' for not letting them empty your bank account can be challenged. I trusted NTL twice and the got it wrong with devastating results. I agreed to £24pa as the price of doing business with them, but NOT the revised £48pa. If you speak with retentions, they credit this.
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Sort of related to this, BACS (who administer direct debit) have a very good page explaining your rights..
http://www.bacs.co.uk/BPSL/directdeb...ic/yourrights/
Basically, anyone who is overcharged, or is not notified of a change in the date or amount of a charge is entitled to a full refund.