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Old 04-09-2006, 12:54   #1
sullerm
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Join Date: Jun 2006
Posts: 29
sullerm is an unknown quantity at this point
NTL Missold TV package

After years of happy telephone and broadband service with NTL I made the terrible mistake of taking out their TV package, not that there is anything wrong with the quility of the product.
I was telesaled and offered a great package 4Mb BB Talk Unlimited 24 TV family pack, Sky Movies and PVR all for £73.99 / month.
When the engineer came to install all he had was a standard box and after making enquiries I was told NTL don't have a PVR. I phoned to cancell and was then offered the same package minus the PVR for £65.49 / month with 3 months TU24 for free. The first bill was a part month and very complicated so it looked OK the second bill looked too high but there were a lot of telephone calls so I rang NTL and was assured the base price was £65.49. The latest bill again too high and so I phoned again and was told the base price was £73.99.
After this I phoned to cancell all my NTL packages only to be told I am tied into the TV package for 12 months. I have nothing in writting re the previous information.
Any advice on how to deal with this or am I stuck for the next 9 months.
Thanks in anticipation.
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