Quote:
Originally Posted by lostandconfused
I would have thought it would be due to DPA, why they cant discuss someone elses account with you.
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It's not a matter of them "discussing" anything with the complainant.
As Broadcaster has pointed out it's an undertaking to do nothing, no follow up, no outcome report and no further correspondence in relation to the complaint unless they "
require further information". They (NTL) have access to the servers and the mail history of customers so what possible "further information" could NTL hope, or need, to acquire from the complainant that, once alerted, they can't determine for themselves?
The best way to get complaints resolved is to write by recorded delivery directly to the Company Secretary at his home address.