Hi! first post on this forum, been an NTL sufferer for a few years now and like many other people have landed up with a £10 late payment charge, challenged NTL who refused to remove it (surprise, surprise!)
From reading this thread it seems like a few people do not have an understanding of the law regarding contracts (like the one you all have with NTL)
Quote:
Originally Posted by lostandconfused
the late payment fee is added onto an account if there is a balance outstanding when the next bill is produced.
the money has to have reached ntl ny this time, not pay by paypoint the day before as it can take 3-5 days to clear.
If it is the first time that you have recieved a late payment fee, generally it will be credited back to you.
However if you have recieved one in the past you are cleary aware of how and why you get them and how to avoid them, so you get no sympathey from me.
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Just because you paid late doesn't give NTL the right to make money out of you, they are breaking the law.
So before we go any further I'd like to tell you that excess charges are not legally enforceable if they are penalties. Penalty clauses in contracts in English (and Scottish) law for breach of contract are not legal if the penalty exceeds the actual cost of the breach of either party.
What this means is this, does anybody on this forum believe it costs NTL £10 cos you paid your bill late?
Let me answer that for you!........NO!
Try this, next time you speak to C/S ask them for a break down of the late payment charge they will refuse and refer you to the NTL web site for the full T & Cs or offer to post it to you, where you'll find that you still have no breakdown of the charge, other than this
"6.2 If you do not make your payments on time, we may charge you a reasonable fee for late and/or non payment."
£10 reasonable?..........not in my life time!
I've requested NTL provide me with a breakdown of the late payment charge several times and they have failed, therefore I'm about to get all legal on their butt (can't say ass!)
I will keep you posted about my dealings with NTL.
Also while I'm at it the £4 admin charge for non DD, costs them £4 to process my payment on their automated service?......admin charge or penalty?........hmm let me think!
Sorry my first post is so long but it angers me when large companies bully the little guy in the street, and then you get other people that have been brainwashed by said big companies and agree with their policies even if it does break the law!
Here is the link to the web T & Cs
http://www.home.ntl.com/content/ebiz...es/changes.doc