[theNomad]

Well since writing this letter, Ive had more trouble the 2 weeks I was cut off for I ended up having to pay £20 reconnection fee, as well as £10 for paying my bill late.

So for a month I only had 2 weeks service I ended up paying £30 as well as my £85 per month bill. Shocking considering as soon as I noticed I was late I paid but due to it being paid via paypoint stopped them switching me on over the phone.

Well hope theyre happy with the extra £30 cause we are switching to sky. If this is how they treated a customer of over 10 years who paid their bill one day late then dread to think how they treat those poor 12 months bound contract ones. They may get away with these cheap tactics once but they'll pay for it later down the line when theyve no one left to rip off.

I'll go with sky and take up their 16mb broadband service for £10per month much cheaper tv and net service and a £5 cost of umlimited landline calls per month, fingers crossed sky have respect for their customers more than ntl ended up having. Its sad cause 6 months back we never had an ounce of trouble with payments to ntl if we was late you'd get a courtesy call saying your payment was overdue, now its cut and your fined & treated like a criminal instead of a customer.

P.S. I don't want to end totally bitter for most my 10 years the service was always on and ran flawless. But its not just me with these billing cost issues, everyone I knew (around 10 or so) who used NTL have complaints and either left or planning on leaving, things like phoning up and asking to be put on the £30 per month package and still being billed for full, or because the cost of everything with ntl as gone up so much when other companys are bringing out cheaper packages.