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LostintheNW · 01-09-2006, 13:07

I had the same problem, every month over ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 was taken out extra at a different time and I never got a bill for this, so after many months of calling it got to the point where I demanded to know otherwise I would report them for theft and cancel the services...seemed to work as the CS was a little shocked and came back and told me that they had set someone elses DD up on my account! and that I had been paying for someone elses TV service....how good is that!

01-09-2006, 13:07	#12
LostintheNW Inactive Join Date: Jun 2003 Location: Jakes Bed but also in Manchester Age: 49 Services: Plenty thanks Posts: 644	Re: Extremely rude customer service I had the same problem, every month over ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 was taken out extra at a different time and I never got a bill for this, so after many months of calling it got to the point where I demanded to know otherwise I would report them for theft and cancel the services...seemed to work as the CS was a little shocked and came back and told me that they had set someone elses DD up on my account! and that I had been paying for someone elses TV service....how good is that!