Quote:
Originally Posted by BigYin
The overcharge is not the same every month. Itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s random, some months as little as £5 one month it was as high as £43. It has always been removed once I call customer services and inform them, they never deny it. The person I speak to makes a promise it wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t happen again but it always has.
I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t pay by Direct Debit, when the bill arrives I check it and then pay by debit card. I gladly pay the extra £4 a month for non Direct Debit payment. If I did not with this carry on I would probably be in heavy debt with my bank, due to NTL constantly taking more than they are due.
I can hardly believe there are no supervisors available. Why should it take them 24 hours to get back to me?
The 24 hours I was told will be up soon, as yet nobody from NTL has called me. Are you folk serious about then not returning calls when they say they will?
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So what is the overcharge for. Has anyone given you any explaination why it recurrs?