Quote:
Originally Posted by Chicken
I've got in the habit of recording all calls I now have to make to NTL. And before anyone says "you can't do that" - it quite clearly states when I phone NTL that "Phone calls may be recorded."
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I remember someone did that to Paypal a couple of years ago!
The thing is-you
can record your conversations with ntl (or any company) without telling them [u]as long as youonly intend to use it in the 1st party (I.E. play it to an ntl manager, but not give it to Watchdog for example)
I've done it several times in the past to different companies, & it's amazing the turnaround when you explain to them that you have a recording of that conversation where you were promised X/Y/Z, & you are perefctly within your rights to play it back to anyone & everyone on the board of directors at said company.
ntl's CS has always been apalling & it would appear to be continuing to be, it makes a real mockery of their so called 'Customer Charter':
http://www.cableforum.co.uk/article/...er-information
Also-you know the Responstek tool that they've been using here & on ntlworld.com to collate complaints & feedback from customers?
Well you'll be "surprised" to hear that they are scrapping it.
It appears that ntl don't really care what their wage paying customers have to say, but then some of us knew that already.