Quote:
Originally Posted by bigbruce
Oh and here is the final irony. After talking on the phone for ½ hour on Friday sorting everything out and letting them no I had made a payment, the Credit Department rang me yesterday to ask when I was going to pay. Having told them that I made a payment by online banking on Friday I asked why I had been cut off as I had been assured that I wouldn't be and the best answer I could get was 'I can't do anything about it until your payment is cleared. Try ringing back on Friday'.
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thats great, and how are you expected to ring back on the phone that ntl:tw have set for incoming only, if you ask them the next time they ring you, they will say , ohh you can still use freephone and
emergency No.s and
you can contact this Department on the blocked phone.
however its not true, as the second you press any single diget, their computer voice kicks in and says " the number you have dialed has not been recognised, please try again".
the system is all geared up to the benefit of ntl only, id hate to be in a position to have the need to phone emergency services on the ntl phone once they place this incomeing calls only blocking on your phone.
the fact is staff are giving out false information and you could be placed in danger if you were to take their 'you can still call emergency services' as the truth and need to put that to the test.